Frequently Asked Questions

CartSprinkle pricing automatically matches your Shopify plan: Free for dev/trial stores, $19.99/month for Basic, $29.99/month for Growth, and $49.99/month for Advanced (includes Shopify Plus stores). Annual plans save 20%. All plans include the same features - pricing simply scales with your business size.

Yes! All paid plans include a 7-day free trial with full access to all features. A credit card is required to start your trial, but you won't be charged until the trial ends. Development and trial stores can use CartSprinkle free forever with no payment method required.

CartSprinkle automatically detects your Shopify plan and provides pricing based on your current subscription level. No manual selection required - the app seamlessly adapts to your business size. If you upgrade or downgrade your Shopify plan, CartSprinkle pricing adjusts accordingly.

Yes! Every plan - from Free to Advanced - includes all features: unlimited promotions, full customization, analytics, and email support. Pricing scales with your Shopify plan, but features remain the same. This ensures you always have the tools you need regardless of store size.

Absolutely. You can uninstall CartSprinkle from your Shopify admin at any time. There are no long-term contracts or cancellation fees. Your data will be automatically deleted upon app uninstall.

When you uninstall CartSprinkle, your app data is automatically deleted for GDPR compliance. The automatic discount created by CartSprinkle will remain in your Shopify admin (as 'CartSprinkle Gift Discount') and should be manually deleted. Go to Discounts → Automatic discounts to remove it and prevent customers from claiming free gifts after uninstall. If you reinstall CartSprinkle later, a new discount will be automatically created.

Simply visit the Shopify App Store, search for 'CartSprinkle', and click 'Add app'. After granting permissions, you'll be redirected to the CartSprinkle dashboard where you can create your first promotion in under 5 minutes.

No! CartSprinkle works through a theme app embed that you simply toggle on in your theme customizer. Go to Online Store → Themes → Customize → App embeds → Turn on 'CartSprinkle Gift Auto-Add'. No coding required.

No. CartSprinkle's theme extension is lightweight (only a few KB) and loads asynchronously, meaning it won't block your page load. It only activates when needed and has minimal impact on performance.

Spend threshold triggers add a gift when customers spend a certain amount (e.g., 'Spend $50, get free tote'). Product triggers add a gift when a specific product is in the cart (e.g., 'Buy this shirt, get free socks'). Collection triggers add a gift when any product from a collection is purchased (e.g., 'Buy from Summer Collection, get free beach towel'). You can also combine any trigger with customer segment targeting (Shopify Plus only) to create exclusive promotions for VIP customers, first-time buyers, or other segments. You can use any trigger type based on your goals.

Yes! All plans include unlimited promotions that can run simultaneously. If a customer qualifies for multiple promotions, they'll receive all applicable gifts by default. However, you can enable 'One Gift Per Order' in Popup Settings to limit customers to one gift per checkout. This is great for tiered offers or product-specific bundles.

CartSprinkle automatically monitors inventory. When a gift product reaches zero stock, the promotion is automatically paused to prevent customer disappointment. It resumes automatically when you restock the item.

Always test in an incognito/private browser window to avoid cached data. Add items that meet your criteria, go to cart, and verify the gift appears at $0.00. You can also use Shopify's preview mode to test without affecting live customers.

Yes, customers can remove the gift from their cart if they prefer. If they later re-qualify (by adding more items), the gift will be automatically added back. This gives customers full control over their cart contents.

CartSprinkle uses Shopify Functions to automatically apply discounts to gifts, ensuring they're always free or discounted at checkout. Shopify allows only one automatic discount per order, so CartSprinkle may conflict with other apps using automatic discounts. Discount codes (manual discounts) work fine alongside CartSprinkle. The discount is automatically managed and guaranteed to apply.

Yes! You write your own marketing messages for each promotion. Use your brand voice, include emojis, and customize the text that customers see on your storefront. This helps maintain consistent branding.

Yes! You have full control over popup appearance including colors, position (center, left, right), timing, button border radius, notification badge style, and even custom CSS for advanced styling. The notification chicklet can show as icon-only, icon + text, or be hidden entirely. Match your brand perfectly through the Popup Settings page in the CartSprinkle dashboard.

When creating a promotion, set the start date to a future date. CartSprinkle will automatically activate it at that time. Similarly, set an end date and the promotion will automatically deactivate when the period ends.

When you deactivate or delete a promotion, gifts are automatically removed from active carts within a few minutes. Customers will see their cart update to reflect the change. This prevents confusion and maintains accurate pricing.

Yes! When you select multiple variants for a gift product (like different sizes or colors), customers will see a popup where they can choose their preferred option. This eliminates 'wrong size' issues and gives customers more control over their gift.

Yes! Set a usage limit (e.g., '50 free gifts available') when creating a promotion. Each promotion has its own individual usage limit counter. Once the limit is reached, the promotion automatically pauses. Perfect for limited-edition offers, inventory-controlled campaigns, or special event promotions.

Yes! In your CartSprinkle Popup Settings, you can enable 'One Gift Per Order'. When enabled, customers will only receive one gift per checkout even if they qualify for multiple promotions. This helps control gift costs and creates exclusive, single-gift experiences. When disabled, customers can receive multiple gifts if they qualify for multiple promotions. Go to CartSprinkle Dashboard → Popup Settings to toggle this setting.

Yes, if you're on Shopify Plus! You can target promotions to specific customer segments like VIP customers, first-time buyers, high-value customers, or any custom segments you've created. This feature is exclusive to Shopify Plus stores.

Yes! You can set any discount percentage from 0-100%. For example, offer a premium gift at 50% off or a deluxe item at 75% off instead of making it completely free. This gives you flexibility for higher-value gift products. The discount is automatically applied via Shopify Functions, so it's guaranteed to work at checkout.